Terms and conditions for Customers


When we use the words “we” our” or us in these terms, this includes the Noharc ltd or treading name.

In order to make bookings you need to open an account we reserves the right in its absolute discretion, and without giving reasons, to reject an account application and to decline to enter into a contract.

we shall be responsible for both accepting the booking as well as the provision of the transportation services to the customer.

Bookings and Transportation Services: If agreed otherwise, no bookings will be accepted by the Account Number or other agreed account security information is quoted. The Customer is responsible for ensuring that it is not disclosed to any unauthorised person.

we does not accept any liability for any unauthorised access to an account arising from a Customer’s failure to comply with this clause.

Payment: Each invoice only covers bookings up to the tax date stated on it.

RAPID RELIABLE RIDES reserves the right to charge interest on unpaid accounts at the base rate of TSB Bank Plc plus 4% accruing on a daily basis and compounded on a six-monthly basis from the due date until full settlement. For companies that settle by invoice, we reserve the right to charge a late settlement fee of 5% of the amount of the invoice, should your invoice not be paid in accordance with the payment terms of your account.

The Customer shall pay any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue payment and the minimum charge in this respect shall be £15.

Any quoted pick up or journey times are best estimates only and whilst it uses reasonable efforts to convey passenger(s) to their destinations in the shortest possible time,we have no liability if a pick-up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason, nor shall have any other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.

We only be liable for losses suffered by a Customer that is a result of a breach by these terms and conditions and, for the avoidance of doubt, we shall have no liability for any damage, loss, costs, claims or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) outside of the reasonable control of and our driver(s). In any event, we aggregate liability arising from or in connection with the provision of the services (booking and transportation services) to its Customers under these terms and conditions shall not exceed £400.

It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance.we cannot entertain any claim for loss of or damage to any such items.

We does not accept any responsibility in any way if the passenger luggage requirements exceed the capacity of the vehicle booked

All passengers are advised to have adequate travel insurance prior to booking.

If we cancels a booking it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the Customer of the cancellation. In such an event,we can, with the Customer’s consent, arrange for an alternative car.

Any claim or complaint shall be notified by the Customer within 14 days of the date of the invoice containing the relevant booking.

In the case of death or personal injury,we aggregate liability arising from or in connection with the provision of the Services to its Customers under these terms and conditions shall not exceed £400.we reserves the right to require reasonable supporting evidence, such as phone records or similar, where a refund or discount is requested.

-we takes full responsibility for booking with us via our website, telephone or e-mail;

-we warranted to customers that all the drivers are licenced by Transport for London (TFL)

-we takes all the ride responsibilities, such as vehicle insurance, vehicle safety standards;

Any booking booked by us directly will create a contract between us and the customer, which takes responsibility for the booking and licence transport for the journey.

-we are always available for passengers for any assistance or complaint before, during and after the ride;

-we advices all customers to cancel their booking with the operator. We also instruct our drivers to decline the booking due to unforeseen circumstances directly to the operator. Drivers are not permitted to directly contact the customer to cancel the booking or for any amendments;we ensures the customer that the service belongs to us by providing them the PHV driver and the PHV vehicle details before the journey time;

All the details are provided by a text to the customer including the drivers name, drivers contact number and the drivers picture, along with the vehicle details, including vehicle registration number;

-In the event of outsourcing the booking to any other licence operator,we takes responsibility as a principle responsible for the entire journey;

-Any booking directly booked with RAPID RELIABLE RIDES in the event of unsuccessful service. We are responsible for refunding to the passenger within 7 working days.

-we does not guarantee that the Website, or any content on it, will be free from errors or omissions.

-There is no guarantee that the Website, or any content on it, will always be available or uninterrupted.we may suspend, withdraw, discontinue or change all or any part of the Website without notice and will not be liable Website is unavailable at any time or for any period.

-We do not guarantee that the Website will be secure or free from bugs or viruses.

-the Website contains links to other websites and resources provided by third parties, these links are provided for your information only and --- we have no control over the contents of those third party websites or resources.

-customer agree that by using the Website, you are bound by these terms and conditions.

-customer must not license, assign, sell, distribute or in any way seek to benefit commercially from the Services provided by us or any technology provided in association with delivering the Services, unless you have received our written consent to do so.

-customer agree not to do anything that would interfere with, disrupt, maliciously attack damage including but not limited to the Website, its booking and dispatch system.

-customer agree:To pay all charges arising out of your use of the booking and transportation services which are in accordance with these terms and conditions;all personal information provided to us in order to receive the Services is true, accurate and up-to-date;

-To treat with respect and not be abusive or violent towards any employees, drivers, staff or other customers;

-Not to consume alcohol while in a car and we and/or the driver reserve the right to decline carriage to any person who, in our opinion, is intoxicated;

-To be responsible at all times for your luggage and acknowledge that no liability is accepted for the loss or damage to any luggage that is transported;

To wear, and to ensure that the passenger(s) wear, a seatbelt at all times whilst travelling in our vehicles;

That if you cancel a booking outside the time allowed you will be liable for and will pay the cancellation fee;

That if you, or another passenger travelling with you under your booking, soils or damages the car you will be liable.

That if your credit/debit card details are stored by, it may charge cancellation or cleaning charges pursuant to that credit/debit card; and we has the right to sub-contract services provided to nominated third parties. However, we will continue to be bound by the terms of this terms and conditions.

Booking confirmation and cancellation

We may in its absolute discretion without liability and without giving reasons refuse to accept any booking and transportation services.

All accepted bookings are confirmed at the time of the booking by one or more of the following methods – SMS, email, or oral confirmation. The Customer is liable for all applicable charges incurred from the time when the vehicle is assigned to the booking until the completion of the assignment or, if sooner, cancellation.


Pricing: We will review our prices from time to time and may vary them.

CHARGES CALCULATION: When making a booking you agree that the following extra charges may be incurred on top of the original fare.


Customer If cancel booking more than 1 day(24HOUR) prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 90% of the value of your booking. If you cancel your booking on the same day or the day before to the Journey date in your Booking, you will be entitled 50% to refund. If the job is prebooked and driver is outside waiting and customer cancel the job he is not entitled to get any refund.

Driver may be able to cancel a booking if they experience unforeseen circumstances, such as a car breakdown or personal emergency Operator can cancel the job if he didn't find the driver or payment is not made by customer.

For our Customers, we offer a 15-minute grace waiting time period for non-airport pick-ups. For airport pickups, we offer a free period of 45 minutes We recommend you use ‘Hold-off Time’ linked to your flight details to reduce the cost of unnecessary waiting time at airports.

Vehicles for “ASAP” or “Now” bookings may arrive earlier than the estimated time of arrival shown. Any waiting charges for these bookings will apply from the actual time of arrival.

If Driver wait customer will pay every 15 minutes £5 pounds

Like most car services, we charge if you keep the car waiting for a certain period of time.

AIRPORT PICK-UPS: Flight tracking: For all airport pick-ups, we strongly recommend providing the flight number. This allows us to track your flight and amend the pickup time according to the actual flight landing time so that the driver is in the arrivals hall at the appropriate time. This can help avoid extra waiting time charges.

The driver will be waiting for you at the designated minicab pick-up area, and they will accompany you to the vehicle.

CAR PARKING: The car parking charge is added at the end of the journey and is charged at cost.

Some airports are now charging for dropping off passengers. This is the case for airports such as Heathrow, Gatwick, Stansted and Luton. We have included these charges in the quoted fare.


A booking or Transfer can be cancelled or changed in advanced by 24 hours notice prior to the transfer time.

To cancel or change any bookings you must contact the customer service team.

Any fouling or vomiting in the car by a passenger will result in a minimum charge of £50 depending on the severity of the fouling or the vomiting


we committed to protecting and respecting your privacy, and this section explains how we collects, stores and uses personal data. Under the Data Protection Act 1998, is the data controller.

Data Protection: Data types that we may collect and store are as follows:

Personal and company information that may be provided by the customer, via a telephone call, website or from the mobile platform, for booking and use of our services. This includes but is not limited to, the customer and/or passenger name, home/work addresses, telephone numbers, email addresses, and details of journeys you have taken with us including times and location data.

All correspondences and transactions may be recorded for future transactions between us and the customer.

Privacy: we will not disclose Customers personal information unless and only to the extent, and in such manner, as indicated in these terms and conditions, or as required by any law or regulatory body.

we uses the Customer’s personal information to provide the company’s services both internally and to the Customer. The Customer’s information may be used to inform the Customer of any changes or updates.

For journeys paid for by credit card, you agree that we may carry out pre-authorisation checks on the credit card and in the event that such checks fail, we has the right not to provide you with the Services.


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